Delete your TerraWave account

This page explains how to delete your TerraWave account, what is deleted, and what we keep. TerraWave is the grain bin monitoring app from Terrawave Radar Solutions Inc. for iOS, Android and the web (app.terrawave.ca).

1. Delete your account in the app

This is the fastest way. The account is deleted right away.

1. Open TerraWave (the mobile app or app.terrawave.ca) and sign in.
2. Go to Settings and choose Delete Account.
3. Read what will be deleted, then tap Delete my account and confirm.

Deleting an account cannot be undone. You will not be able to sign in again with it.

2. Before you delete

• If you are the only member of your farm, the farm is deleted together with your account. The app shows you the farm and asks you to confirm.
• If your farm has other members and you are its only Admin, make another member an Admin first. If you own the farm, transfer ownership to them as well. Both are in Settings > Manage Users. Then come back and delete your account. This way the farm is never left without anyone to run it.
• If your farm has other members and you are not its only Admin, only your own account is deleted. The farm and its data stay for the other members.

3. What is deleted

Deleted when you delete your account:

• your sign-in: email address, name and password;
• your personal settings: favourites, sort orders, notification and display preferences, and your device’s push notification token;
• your membership in your farm, so you no longer appear in its team list.

Also deleted, only if you were the only member of the farm:

• the farm, its settings, and its team records, including pending invitations;
• its yards and bins, including each bin’s crop records and fill and unload activity;
• its TerraWave Follow links.

TerraWave Gateways that were linked to the farm’s bins are released, so they can be set up again on another farm.

4. What we keep, and for how long

• TerraWave Gateways, sensors, and their readings and event logs. They belong to the device, not to a person. They do not include your name or email, and the farm itself is deleted. A device record may keep the deleted farm’s internal ID number, which no longer points to anything. Detailed readings and device events stay in our live database for 90 days (some diagnostic radar data for 14 days). Raw gateway readings are then kept only in our archive (Amazon Web Services storage, US East), for as long as needed for history, analytics and improving our radar processing, and are then deleted or de-identified.
• Crash reports, if you had them turned on, are kept by our crash-reporting service (Sentry) for about 90 days. They carry an anonymous account ID, not your name or email.
• If your farm has other members, the farm’s yards, bins, gateways and readings stay for them.

Our Privacy Policy describes all of this in full.

5. If you cannot use the app

If you can no longer sign in, or the app is not installed, email us from the address on your account with the subject “Delete my TerraWave account”. We may ask you to confirm it is you. We will delete your account and confirm by email, within 30 days. The same rules as above apply, including the farm rules in section 2.

6. Contact